Doorstep Pickup Initiation
Agent arrives at the customer's address. Return is initiated only after OTP confirmation from the customer's registered mobile. Geo-hash locks the agent's location to the delivery address — no OTP, no pickup.
Shiptri Logistics Solutions
Technology-Enabled Reverse Logistics
Shiptri simplifies product returns for D2C, e-commerce, and retail. We manage the return journey from pickup to final handover, helping businesses reduce costs and improve customer experience.
A specialized unit of Delivery Plus · Powered by 5,000+ pincode network · 700+ hubs across India
Trusted by enterprise clients
Building India's most trusted reverse logistics brand.
Vision
To be India's most trusted reverse logistics brand — where every return is verified, every item is tracked, and every rupee of recovery is maximized.
Mission
To be India's most trusted reverse logistics brand — where every return is verified, every item is tracked, and every rupee of recovery is maximized.
What We Deliver
12-Point Condition Grade
Items undergo rigorous 12-point condition grading before they even leave the customer's door.
Verified Doorstep RVP
Doorstep return pickup secured with OTP and location geo-fencing verification.
Evidence Locked
Comprehensive photo and video quality checks locked to every AWB at the point of pickup.
Real-Time Tracking
Uninterrupted return visibility from the moment of pickup, to hub arrival, to final disposition.
Fraud Profiling
Advanced fraud profiling running at the address level, seller level, and via behavioral patterns.
PAN India Coverage
Powered by Delivery Plus infrastructure with 5,000+ pin codes and 700+ hubs nationwide.
Every return, checked, exchanged and recovered.
From the doorstep to your hub, Shiptri runs AI-assisted quality checks, same-visit exchanges and fraud controls on every pickup, so your team gets clean inventory and a record they can trust.
AI-Powered Doorstep Quality Check
AI verifies every return at pickup by matching brand, color, size, tag number, SKU, and product condition against your catalogue. Fewer wrong returns. Smarter verification. Better control.
Hand-to-Hand Exchange Services
The reverse pickup and replacement delivery happen on the same trip. Your customer hands over the old item and receives the new one at the doorstep—no second pickup, no second wait, no exchange delays.
Faster Deliveries. Smarter Operations.
Shiptri Logistics streamlines delivery operations, ensuring timely DTO handovers and faster turnaround times. Our tech-driven processes reduce reattempts and improve efficiency, enabling Next-Day DTO handovers within cities and metro areas for reliable customer experiences.
Pickup to recovery in one operating system.
Five sequential controls lock condition evidence, identity verification and fraud signals at the point of pickup not days later at the warehouse.
On-Spot QC & Evidence Lock
Agent opens the package at the door. Standardized photos (minimum 6 angles) and a 30-second unboxing video are captured and watermarked with timestamp, GPS coordinates and AWB number. Evidence is uploaded to the Shiptri platform in real time.
12-Point Condition Grading
Each item is checked against 12 product-specific QC parameters—SKU match, seal integrity, accessories, physical damage, functional check, and more. The grade is locked to the AWB before the agent leaves.
Verified Reverse Transit
Every graded item enters the network with a tamper-evident seal and digital record. All scan events from pickup and transit to hub arrival are tracked in real time on the brand's dashboard, providing complete visibility throughout the reverse journey.
Hub Grading & Disposition
Item received at the hub with a complete doorstep evidence file. Evidence is cross-checked at the hub, and the item is processed further through the network.
Six controls between the customer and your hub.
The decision happens at the door, with evidence attached to the return record.
Return pickup starts only after the customer confirms a one-time password sent to their registered mobile — no OTP, no handoff.
Agent's GPS coordinates are captured and matched against the delivery address geofence (50-metre radius). If the agent is not physically at the address, the pickup is blocked.
Standardized photos from at least six angles are captured at the door and watermarked with timestamp, GPS coordinates, and AWB number.
Barcode and SKU are scanned against the original order catalogue so brand, color, size, and product identity are verified before the item leaves.
A 30-second unboxing video is recorded at pickup and locked to the return record with location and time evidence.
Each item is graded A through D against product-specific QC parameters, and the grade is locked to the AWB before the agent leaves.
Two halves of one journey.
The first three steps decide what the return is. The last three decide what it is worth.
In the field · steps 1 to 3
Inside the network · steps 4 to 6
- 01
Return raised
Request authorised against your policy
- 02
Pickup
Doorstep collection and quality check
- 03
Transit
Consolidation to the sorting hub
- 04
Grading
Condition codes applied to the unit
- 05
Restock
Sellable stock or refurbishment
- 06
Recovery
Resale or responsible recycling
Shiptri: Differentiated Fraud Prevention & Control
Every fraud vector has a named control across the doorstep, platform and exception workflow.
Known Fraud Vectors
- 1
Empty Box Return
Customer returns an empty box or packaging stuffed with waste material
- 2
Product Substitution
Original item replaced with a cheaper, damaged or counterfeit product
- 3
Wardrobing
Item used (worn, opened, consumed) and returned as "unused"
- 4
Wrong Item Return
Completely different SKU returned against the original order
- 5
Fake Pickup Claim
Agent marks pickup as completed without collecting the item
- 6
Repeat Fraud Accounts
Same address or device used for multiple fraudulent return claims
Shiptri Controls
- 1
Mandatory unboxing video
30-sec continuous video; empty box fraud caught at the door
- 2
AI-assisted image match
Returned item compared to catalogue; substitution flagged instantly
- 3
Condition grading at door
A/B/C/D grade with photo evidence; "unused" claim verified
- 4
SKU barcode scan
Returned SKU matched to original order manifest; mismatch = exception
- 5
Geo-hash + OTP lock
Agent must be physically present; pickup cannot be faked remotely
- 6
Address & device profiling
Fraud risk score assigned per address, device ID and return history
Platforms We Integrate With
Native connectors for the common platforms, and an API for everything else. Returns raised in your system appear in ours without a spreadsheet in between.
Nationwide Coverage Backed by Delivery Plus
Shiptri runs on the operational backbone of Delivery Plus network. This is not a startup network being built from scratch. It is enterprise-grade infrastructure, available to Shiptri clients from day one.
Live Hub Coverage
100%
5000+
Pin codes Covered
700+
Hubs & Branches
300K+
Daily Deliveries
6-7.5K
Field Workforce
24 States 3 UT
Coverage
130+
Owned EVs
Major Cities
Nationwide presence in key metros & Tier 1/2/3 cities
Faster Turnaround
Connecting even the most remote locations
Faster Turnaround
Greater efficiency, shorter delivery cycles
Talk to sales
Let's Look at Your Returns
One week. One city. One category. That's all it takes to show you exactly what Shiptri captures that your current process misses — and what it's costing you.
Fraud Eliminated at Source
Empty-box fraud and product substitution caught before they cost you.
Faster Inventory Recovery
Resaleable items restocked in 24–48 hours instead of a week.
Defensible Dispute Records
Photos, video, and OTP confirmation locked to every AWB.
Contact our team
We typically reply within one working day.
Before you get in touch
Questions we get on the first call.
Across 5,000+ pincodes on the Delivery Plus network, covering 24 states and 3 union territories. Send us your top pincodes and we will confirm coverage against your actual order spread.
Doorstep quality checks are set up per client, so volume affects pricing rather than eligibility. Tell us your monthly return count and category mix and we will size it.
Every check carries watermarked images, the geohash, the timestamp and the OTP record. The evidence is written once at the door and cannot be edited after confirmation, so disputes are settled against a fixed record.
Native connectors for Shopify, Magento and WooCommerce are configuration rather than development. Custom systems connect over our API, and we will scope that against your OMS on the first technical call.
Yes. The reverse pickup and the forward delivery are coordinated on the same visit, so the customer hands over one item and receives the other in a single interaction.
Shiptri is part of the Delivery Plus group and runs on its branch, hub and field network. The reverse logistics platform, the doorstep check and the control tower are Shiptri's own.